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Airbnb Arrival Checklist
Clear, calm steps to help guests arrive easily and feel welcome. You don’t need to do everything on this list.
Even a few small changes can make a noticeable difference.
There is nothing worse than a call from a guest who can't find your front door.
1. Arrival & Wayfinding
☐ The property is easy to identify on arrival
☐ House number or name is clearly visible from the street or driveway
☐ Signage or markers are visible in low light or at night
☐ Listing includes a clear arrival cue
(“You’ll know you’re in the right place when you see…”)
☐ Arrival instructions match what guests see on site
2. First Reassurance
☐ A light is left on for late arrivals
☐ Entry instructions are short and easy to follow
☐ Keys or lockbox are easy to locate and use
☐ The entry area is clear and ready (no clutter or maintenance tasks)
☐ Guests see a short welcome message on arrival
3. The First Five Minutes
☐ Guests know where to put bags
☐ Guests can easily find light switches
☐ Guests know where to make a cup of tea or coffee
☐ Important information is easy to locate
☐ Nothing essential requires searching or messaging the host
4. Tone & Ease
☐ House guidance uses friendly, simple language
☐ Instructions are calm and not overwhelming
☐ House rules are clear but not front-loaded
☐ The space feels prepared rather than rushed
5. Identity & Consistency
☐ The place has a clear name or identity
☐ The same name is used across the listing, signage, and house manual
☐ One or two simple design elements are repeated
(colour, material, symbol, local reference)
☐ The arrival experience feels intentional and cohesive
6. Thoughtful Touches
☐ At least one personal or tactile detail is present
☐ Welcome message can be updated between stays
☐ Items feel chosen, not generic
☐ The welcome reflects the style and location of the place
7. Local Orientation
☐ Guests can easily understand where they are
☐ A simple map, note, or local reference is visible
☐ Seasonal or practical tips are included if useful
8. Departure Moment
☐ A short thank-you message is visible before guests leave
☐ Departure instructions are clear and easy
☐ Guests leave without uncertainty or last-minute stress
Final Check: Walk It Like a Guest
☐ A first-time guest could arrive without calling or messaging
☐ A late arrival would know they’re in the right place
☐ The first thing guests see confirms they’re welcome
☐ The first five minutes feel easy and calm
☐ One or two details would be easy to remember later
☐ The departure feels considered, not abrupt
If most of these boxes are ticked, you’ve done enough.